Thank you for shopping at Sweet Little Dreams. If your question is not answered here, please feel free to use the “contact us” tab and we will be in touch within 24 hours.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
WHEN WILL MY ITEM BE SHIPPED?
HOW IS MY ITEM SHIPPED?
WHAT IF MY ORDER GETS LOST IN THE MAIL?
IS PICKUP AVAILABLE?
HOW MUCH DOES IT COST TO SHIP MY ITEM?
We offer a flat rate of $9.95. | All orders over $150 receive free shipping.
Express post is also available for $15.50 should you want your parcel delivered urgently. Next day delivery is not always guranteed as a courier may be used in some instances. This may be decided on the weight of your order. If you have chosen express shipping and weighs over 1kg, the fastest available courier will be utlised in this instance.
Orders to New Zealand and the rest of the world are shipped based on weight. All overseas orders ARE NOT tracked. Sweet Little Dreams takes no responsibility for orders lost in transit.
If a parcel is RETURNED to us as undeliverable due to an incorrect address supplied by the customer or as an undeliverable item for other reasons, there will be an extra charge to post the parcel back to the customer. We will contact you should this occur with your options.
If your item is considered to be bulky, live in a rural area or outside of Melbourne and wish to have your parcel express posted , we reserve the right to charge additional costs. In this case, we will contact you as soon as possible.
Bulky Items are not shipped outside of Australia.
WHAT IF I’M NOT HAPPY WITH MY PURCHASE?
If you’re not happy with your purchase, please contact us within 7 days of receiving you order. We arehappy to fully refund you provided the item is unused and returned in its original packaging and tags. If we find the product has been returned in an unsalable condition and find that it has been used, we have the right to refuse an exchange or refund. Postage is to be paid by the customer.
There are no refunds or exchanges on sale items. Original postage costs WILL NOT be refunded.